Hassle Free Exchange
Received a broken/damaged product?
Don't worry we are here ho help you out.
Zero Shipping Fees
If Damaged or wrong product is received, Million Cases will pay for the entire shipping process of Exchange.
Fast & Structured Process
From Exchanges to Store Credits. Everything is done in minutes.
Eligibility
What can be Exchanged?
Our team takes great care to ensure that our product images, descriptions, and titles are crystal clear, so we kindly ask that you take a moment to review our products before making a purchase. By choosing to shop with us, you agree to our terms and policies, and we can't wait to have you join our wonderful community of shoppers!
Conditions For Exchanges
Product has some fitting issues from our end
Items received damaged or defective
Wrong item or colour received
Request made within 7 days of delivery
Conditions for Refunds
If the product you have ordered is not available with us.
Pay Attention!
If the product shown in advertisement is same as the product received and is for the same device you have ordered. In that case there will be no refund provided.
Damaged Items
Received a damaged or wrong item?
If your product arrives damaged, defective, or isn't what you ordered we take full responsibility. The replacement or refund is entirely on us, including all shipping costs.
01
Photograph the item
Record video/Click photo of the parcel before opening the product so that the claims can be verified. This helps us resolve your case faster and improve our quality control.
02
Contact us within 24 hours
Report the issue to support@millioncases.com within 24 hours of delivery. Include your order number and photos. We prioritise these cases.
03
We resolve it your choice
Choose between a full replacement shipped at no cost, or a full refund to your original payment method.
Cancel Before Dispatch
Want to cancel your order?
Contact us within 24 hours
Report the issue to support@millioncases.com within 24 hours mentioning the cancellation reason so that we can try to stop the order. Please note that sometimes the order gets shipped quickly, and in such cases it cannot be cancelled.
Process
Proceed with Exchange.
The entire process takes under 5 minutes. Follow these steps and our team will handle the rest.
01
Contact Support
Email - support@millioncases.com or WhatsApp us with your order number and reason for return. We'll respond within 24 hours on business days.
02
Pack the Product
Pack the item securely in its original packaging. If wrong or damaged product is received then there is Zero Shipping charges otherwise the customer has to pay for return fees.
03
Confirmation & Refund
Once we receive and inspect the item (1–2 business days), we'll confirm via email and process your refund or exchange within 5–7 business days.
Hassle Free Process
Refunds Or Store Credits.
We request your to use your store credits which you can redeem anytime.
| Payment Method | Refund Destination | Timeframe |
|---|---|---|
| COD/Prepaid | Store Credits (15% Extra) | Same Day | UPI / BHIM | Bank Account (Recommended) | 5-7 business days |
| Credit / Debit Card | Bank Account (Recommended) | 5–7 business days |
| Net Banking | Source bank account | 5–7 business days |
| Wallet (Paytm, PhonePe) | Bank Account (Recommended) | 5-7 business days |
| EMI | Adjusted at source | 7–10 business days |
| COD (Cash on Delivery) | Bank transfer (NEFT) | 5–7 business days |
Note:
We request you to kindly submit us your bank account details to process refunds securely and confidentialy. Your details will remain secure with us.
Store Credit Benefit:
We provide store credit instead of a refund with an extra 15% value. For example, if the order value is ₹1000, the customer will receive ₹1150 as store credit.
Partial Payment Policy:
To reduce fake and RTO orders, we require a small partial payment (₹30 – ₹100) to confirm every order. Cash on Delivery (COD) is currently not available.
Please note that if the order is cancelled after placing it, the partial payment will not be refunded. By placing an order on our website, you agree to this policy.