Privacy Policy

Thank you for visiting Million Cases (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, share and protect your personal information when you visit or make a purchase from our online store at  www.millioncases.com.

1. Information We Collect

A. Information You Provide

When you engage with our store, such as placing an order, creating an account, subscribing to our newsletter or contacting our support team, you may provide us with personal information including:

  • Your name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via our payment service providers)

B. Information Automatically Collected

When you browse our website, we, along with our platform provider, automatically collect certain information about your device, browsing behavior, and your interaction with our store. This may include:

  • Device type, browser type, and operating system

  • IP address

  • Time zone and location (approximate)

  • Pages viewed and for how long

  • Referring website or advertisement source

This information helps us understand how visitors behave on our site and allows us to improve your shopping experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders (including order confirmation, shipping, returns).

  • To communicate with you about your orders, account, and any queries you have.

  • To send you promotional messages, newsletters, or marketing communications (only if you have opted in).

  • To improve our store, website usability, product offerings, and customer service.

  • To run marketing campaigns, retarget ads, and personalise your shopping experience.

  • To prevent fraud, misuse, or other illegal activity on our site.

3. Sharing Your Information

We share your personal information only with trusted third parties who help us operate our store and deliver our services:

  • Platform / Hosting Provider: Our store is hosted on a third-party e-commerce platform (Shopify). They store and process your information on our behalf under their privacy and security frameworks.

  • Payment Processors: Payment service providers (for example, local Indian gateways or UPI) receive the information necessary to process your payment securely.

  • Analytics & Marketing Tools: We use services such as Google Analytics, Meta Pixel, etc., to understand visitor behaviour and deliver targeted adverts. These tools may collect or use cookies/tracking technologies.

  • Shipping & Fulfilment Partners: Your name, contact and address details may be shared with couriers/fulfilment companies (such as BlueDart, Delhivery etc.) to deliver your order.

  • Other Service Providers: Where needed, we may share your information with other service providers (e.g., customer support, email delivery) for legitimate business purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to:

  • Remember your shopping cart contents

  • Save your login/account information (if you opt for “remember me”)

  • Deliver personalised recommendations and adverts

  • Measure campaign performance and website analytics

You can manage or disable cookies in your browser settings. Please note that disabling certain cookies may affect your browsing or shopping experience on our site.

5. Behavioural Advertising

We use your data (including via cookies) to deliver relevant advertising to you on platforms such as Facebook/Instagram (Meta) and Google.
 If you wish to opt out of targeted advertising, you can use the links below:

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill your orders

  • Comply with legal obligations (for tax, accounting, or regulatory purposes)

  • Resolve disputes and enforce our agreements

Once the data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction (including if you are located in India), you have certain rights relating to your personal data:

  • To access or correct the personal information we hold about you

  • To request deletion of your personal data (subject to certain exceptions)

  • To withdraw your consent for marketing communications at any time

You can exercise these rights by contacting us at the email address below.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information. For example:

  • All transactions are encrypted via SSL (Secure Socket Layer).

  • Your payment information is handled by verified and secure payment processors.

  • Access to your personal data is restricted to personnel and service providers who require it to perform their duties.

Although we strive to protect your data, no system is completely secure. We appreciate your cooperation in protecting your account credentials (username, password) and notifying us promptly if you suspect any unauthorized access.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will revise the “Last updated” date at the top of this page and post the amended policy here. We encourage you to periodically review this policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at:
 Email: support@millioncases.com
 Website: www.millioncases.com

Thank you for trusting Million Cases with your personal information. We are committed to protecting and respecting your privacy.