Refund & Exchange

After serving 1M+ satisfied customers, we’ve learned a lot from you about creating a smooth, reliable, and enjoyable shopping experience — and we’re committed to maintaining that at Million Cases.

Our team strives to make all product images, titles, and descriptions as accurate and detailed as possible.
We request that you carefully review all product details before placing your order.
Making a purchase confirms that you agree to all our store policies and terms.

Eligibility for Exchange

We want you to love your purchase! If you’re not completely satisfied, we offer a 7-day exchange on eligible products (except specific items mentioned below).

Exchange Requests Must Meet the Following Conditions:

  • The exchange request must be raised within 7 days of product delivery.

  • Email your request to support@millioncases.com with your Order ID and Invoice.

  • The product must be unused, undamaged, and in original packaging.

  • The protective film or cover (if any) should not be removed.

  • The product must pass our Quality Check Process after reverse pickup.

Exchange Not Eligible For:

  • Tempered glass and camera lens protectors.

  • Products bought during Sales, Offers, or BOGO (Buy One Get One) deals.

Eligibility for Refund

We offer refunds via Store Credit on eligible products within 3 days of delivery, excluding specific items listed below.

Refund Requests Must Meet the Following Conditions:

  • The refund must be requested within 3 days of delivery by emailing support@millioncases.com with your Order ID and Invoice.

  • The product must be unused, undamaged, and in intact condition (as delivered).

  • The protective film should not be removed.

  • The product must clear our Quality Check Process after reverse pickup.

  • Refunds will be processed within 48–72 hours after successful inspection.

  • For COD orders, the refund amount will be issued after deducting COD charges.

Refund Not Eligible For:

  • Tempered glass, phone skins, camera lens protectors.

  • Products purchased during Sales, Offers, or BOGO promotions.

  • Orders are placed for the wrong model or product by the customer.

  • Complaints like “Not as advertised” without valid evidence.

  • Purchases made through local stores or third-party websites.

If you receive a damaged or defective product, please email us within 24 hours of delivery at support@millioncases.com with photos and your order details.

Store Credit Policy

Refunds are issued in the form of Store Credit, which can be used for future purchases on our website.

Store Credit Terms:

  • Store Credit is linked to your original account and cannot be transferred to another user.

  • It will be automatically applied during checkout for future orders.

  • If your purchase exceeds your Store Credit balance, you can pay the remaining amount using any available payment method.

  • Store Credit is valid for 12 months from the date of issue.

Cash on Delivery (COD) Eligibility:
Orders with a subtotal between ₹399 and ₹4,999 are eligible for COD payment.

To check your balance, simply visit your Account Page on www.millioncases.com.

Customer Support & Feedback

We’ve received an overwhelming amount of love from our customers, and we deeply appreciate it.
If you ever have a less-than-perfect experience with us, we truly want to know.
Please share your feedback while requesting a refund or exchange — your suggestions help us improve and serve you better every time.

📧 support@millioncases.com
🌐 www.millioncases.com

We’re committed to ensuring your experience with Million Cases remains smooth, transparent, and satisfying. ❤️