Our policy lasts 10 days from the day you receive your order. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or low-quality item). Item(s) must be returned together with proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via firstname.lastname@example.org for more information.
Please be informed that you have to pay for the return shipping fee.
- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If refund hasn't been received yet, first recheck the bank account. Then contact the credit card company. It may take some time before the refund is officially posted.
Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund, feel free to contact us at email@example.com.
- Cancel Order
You can only cancel the order if the order has not been fulfilled. Please be informed that a management, processing, and transaction fee (20% of your total order value) will be applied for the cancellation.
- Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.